Bridging The gap between business needs and technology solutions

Do These Sound Familiar?

Group 179

Current Reality

  • Group 222 (4)

    You know of inefficiencies in your processes

  • Group 222 (4)

    You know the solutions you need, but have to wait for IT to deliver

  • Group 222 (4)

    You wait too long for those solutions

  • Group 222 (4)

    Some items never get prioritized (the IT request black hole)

  • Group 222 (4)

    Explaining the nuances of your business process is slow and results in misunderstanding of key points

  • Group 222 (4)

    To maintain efficient processes, you have significant "work arounds" outside of supporting systems

Group 380

Imagine Instead

  • Group 317

    You have direct control over what needs gets prioritized

  • Group 317

    You have staff with the tools and training to solve these problems

  • Group 317

    These staff members are already in your business unit and know the pain and solutions that are needed

  • Group 317

    Most solutions are delivered in just 2-4 weeks

A Paradigm Shift

We can show you how to divide your list of requests into those your staff can solve themselves and those that require IT's expertise.

This approach, called "Citizen Development," is when employees (citizens) are trained to create their own solutions.

Group 198 (1)

Why Citizen Development

  • Group 317

    Your team is more tech savvy then ever before

  • Group 317

    An industry shift enables business users to solve many of their own needs

  • Group 317

    Give your problem solvers better tools, they can solve bigger problems!

  • Group 317

    Innovation thrives when ideas can be quickly tried, refined and implemented

Group 379

Benefits of Citizen Development

  • Group 317

    Citizen Developers can reduce development time between 50% and 90%

  • Group 317

    Over 40% of organizations report a skills gap when it comes to app development

  • Group 317

    Gaps between your process and supporting technology result in an average of 20% productivity loss

  • Group 317

    Embracing Citizen Development can improve a company’s innovation score by 33%

The Secret to Success

Citizen Development programs come with a variety of risks that too often cause a program to fail or not achieve its maximum benefit.

DT Group will help you navigate these risks and accelerate adoption.  We can get your Citizen Development program up and running in as little as five weeks.

Group 221 (1)

 Common Risks

  • Group 222 (4)

    Lack of governance

  • Group 222 (4)

    Unclear expectations

  • Group 222 (4)

    Citizen Developers quickly hit problems beyond their skills

  • Group 222 (4)

    Security 

Group 201 (1)

How to Mitigate

  • Group 317

    A strong "Center of Excellence" (COE) provides needed governance and accelerators to jumpstart your Citizen Development journey.

  • Group 317

    Citizen Development can help with ROI, innovation, employee satisfaction, and more.  Make sure you are clear on your organization's goal.

  • Group 317

    All new developers begin with limited skills.  Ongoing training and mentorship dramatically increases the types of problems they can solve.

  • Group 317

    All new roles have a learning curve.   With Citizen Developers, this can lead to security risks.  Citizen Developers benefit from oversight through a Center of Excellence and training on security practices while building solutions.

Learn More About our Approach

Citizen Development Myth Busting

Myth

Citizen Development is an attempt to replace IT

Reality

Technology solutions are not one-size-fits-all. Large complex problems still need IT, but many needs can be solved within your department.

Myth

Only very simple problems can be solved

Reality

With training and mentorship, Citizen Developers can solve 40-70% of departmental needs.

Myth

There are security concerns

Reality

Only true if not actively managed. DT Group works with OWASP to identify the top risks associated with these tools and have mitigations in place throughout the design of the Center of Excellence and Citizen Development training to mitigate.

Myth

This approach isn’t new

Reality

It's true this approach is not new, but what is new is the maturity of these tools that allow the average business user to build highly complicated apps quickly.

Myth

These tools are reliant upon outsourced vendors

Reality

Citizen Development is literally about bringing development in-house!

Myth

Citizen Developers are task oriented, not big picture

Reality

The Center of Excellence needs to provide oversight to make sure the big picture is retained.

Myth

Citizen Developers are just a developer

Reality

Yes they are! And since the US has a 500k shortage in IT professionals, isn’t that a good thing?

Myth

This approach is Shadow IT

Reality

Citizen Development only works if it has the support of IT.  A Citizen Development team helps bring the solution building out of the shadows.

Learn More About Our Approach

Schedule Time to Discuss